The update to the site has been going well, but some users might still have issues during the coming month. If your subscription isn’t working, one of these three cases has happened:
1) If your subscription was working and has suddenly gone out, this is probably because today is the day your renewing payment happens. I don’t know if this happens to all accounts, but this problem will continue to occur over the next month. Your subscription should be fixed by 1:30 PM GMT-5 of the day this happens, but please contact me at Th*************@gm***.com if it isn’t automatically fixed.
2) Your account wasn’t converted to the new system when the switch was made a few days ago. You will need to contact me, and I will restore your account.
3) Your subscription was only active due to the glitched old software and wrongly kept a subscription after missing a payment or canceling. The new system will be rooting out delinquent users over the next month.
I’ve been busy working on the new animation and haven’t had time to implement an addition to the new subscription software. It will allow payments from other sources such as Stripe and Authorize.net. I hope to have those working after the animation is released on the 15th.
Thank you for your patience!
-SF
I can’t watch videos it keeps making me look at a profile
It says I’m logged in but it’s acting like I’m not also it says something about a hacker attack or something
To update your subscription was updated but it is impossible to cancel and tried to rejoin the ERROR: No active subscriptions for customer: (invalid_request_error).
My damn subscription is messed up! Please help fix it.
Ummmm…… it say’s to contact you regarding my subscription. So,”Hello” and help. I joined when you created the payment plan and seems as though something is broke.
i cant get in again you fix once cant get in again
Your subscription was canceled because your most recent payment failed. You will need to fix your billing info and resubscribe.
It says I’m logged on and have a profile and a subscription but when I select a animation or SR it says I need a subscription. So I selet the “already have a subscription” and click save profile but nothing happens. what do I do
like I said on the forum animations not loading, paypal says I’m paid up till April, might need it reset for May’s payment.
If you have a problem with your account, don’t put it in the forums, contact me through email.
Your subscription is active, so it must be a technical reason. What operating system and browser are you using?